Who do I contact if I’m still having trouble?
Please email courses@projectmanagement.ie with the issue you’re experiencing and a screenshot of the error, and our team will help resolve it as quickly as possible.
support-cateogory: Support Hub
My course access has expired — can I get an extension?
Please contact our team to discuss your situation. We review these on a case-by-case basis and will do our best to help.
I haven’t received my welcome email with my login details.
First, please check your spam or junk folder for an email from Courses@instituteprojectmanagement.com. If you still can’t find it, contact us and we’ll confirm your…
How do I reset my password?
Please reset your password from the IPM Hub login page, using the “Reset your password” option there. Important: don’t use a password reset option inside…
I see an “Invalid token” error when I try to open my course.
To fix this, please reset your password on the IPM Hub (not on Moodle) at hub.instituteprojectmanagement.com. This resolves the issue and restores access straight away.
I can log in to the IPM Hub, but my course isn’t showing on my dashboard.
Please contact us, and we’ll investigate and get your course showing as quickly as possible.
How do I log in for the first time?
Once your enrolment is confirmed, you’ll receive a welcome email from Courses@instituteprojectmanagement.com with your login details. Simply log in at hub.instituteprojectmanagement.com using these details, introduce…
What’s the difference between the IPM Hub and Moodle?
The IPM Hub is where you log in and access your course — it’s your main starting point. Moodle is our Learning Management System (LMS)…
It’s more than one week after my results were released, where is my certificate?
If you were successful in achieving the required pass mark, you should also receive the digital certificates via Accredible. If it is not in your…
What do I do if I forget my password?
Click on “Forgot Password” on the login page, and follow the instructions to reset your password.