Let’s Review Here are some key learning points to help you prepare for successful negotiations:  In negotiation, preparation is key. Know what you want. Prepare…

Language and body language  One way of understanding the other party’s approach to the negotiation is to listen to their language.   If people in a negotiation…

Preparing for Successful Negotiations This section will provide us with an approach to negotiation that is more about bargaining than combat.   We have to make sure…

Different Negotiation Outcomes There are four possible outcomes from negotiations: Win/Win: The ideal negotiation scenario. This is where we reach a solution that is beneficial to…

Preparing for Negotiations We may need to negotiate for many things in our relationships with our stakeholders – we need to get more time, we need…

https://vimeo.com/706898542 This section is about negotiation and other options that can be used to resolve a conflict. Negotiation is only one option to get to an…

Conflict is Inevitable Conflict has traditionally been seen as bad. People tend to think conflict is caused by troublemakers and is best to be avoided.…

https://vimeo.com/706895045 In this topic we will be discussing the tips about how to be assertive when delivering the bad news. It might be part of…

Why it can be difficult to say NO Sometimes we just have to say “NO” to people, and some people can find this exceedingly difficult.…

https://vimeo.com/715223238 In this topic, we will be looking at a few examples of assertiveness in action. In the example shown in the video, we can…