What’s Next?

So, what’s next? There’s been a lot covered in this course. At the start of the course, our goal was to gain knowledge and become…

Bringing it All Home

https://vimeo.com/738624983 You are nearly at the end of the course – congratulations on coming this far! There is one final Knowledge Test coming up, so…

Summary

Let’s Review Here is a summary of the key learning points covered in this module: Conflict is a disagreement between two parties. Conflict management means…

Conflict in the Project Context

https://vimeo.com/738617276 Much like negotiation, conflict can occur at any point throughout the project life cycle. Indeed, negotiation can be both the cause of, and the…

Resolving Conflict

Traditional vs. Modern Views Like many areas of management science, our thinking about conflict has evolved over time. A traditional view of conflict suggested it…

What is Conflict?

https://vimeo.com/738614912 Conflict means a serious disagreement between two or more parties. It typically arises based on a disagreement on the need for a task to…

Summary

Let’s Review Here is a summary of the key learning points covered in this module: Negotiation is a discussion between two parties who need to…

Preparing for Negotiations: BATNA and ZOPA

https://vimeo.com/738606304 When preparing for negotiations, there are two pieces of information that are critical to understand, particularly if you’re hoping to find a solution that…

Seeking a Win-Win

https://vimeo.com/738606206 It can be tempting to think of negotiation as a battle to be won or lost, and this is how it is often presented…

Negotiation in the Project Context

https://vimeo.com/738606184 Negotiation is a communication skill the project manager needs to draw upon throughout the project life cycle. This is because projects are typically a…